I must say... I am totally impressed with Tom's work! He did such a wonderful job cleaning my carpets and cleaning the grout in my kitchen. I am going to use him again and suggest everyone to use him. He is an honest fair entrepreneur who CARES about his work. There are not too many people like Tom left in the business world. Please make sure you call them and not the other Chem Dry people! 847-550-0828. Do not hesitate, you will be happy your life is cleaner!